Contact & Help

Contact & Help

Using myVermont.gov Accounts

myVermont.gov accounts are a free resource to users of Vermont websites and services allowing you to create an account, get timely information, and ease your use of State services. Below is a listing of commonly asked questions regarding myVermont.gov Accounts.

What is myVermont.gov?

myVermont.gov is an online profile and account that users of State of Vermont websites and services can create to ease their online interactions with government agencies and departments. You can add brief profile and contact information to your account which can then be accessed by participating State of Vermont websites and services to streamline your interactions with the State. It also allows you to create a customized page, modified by you to your needs, within Vermont.gov that provides you with a window into State of Vermont services and information tailored to you.

How do I login to my account?

myVT LoginIn the upper right of participating sites and services, you will see a myVermont.gov login area as shown to the right. This area shows you your current status with the myVermont.gov Account System. If you are not logged in, you will see a "Not Logged In" message in this area. Clicking on the "Not Logged In" message will bring you to the account login page. Once there, enter your Email Address and Password to login. After logging in, you will either be brought back to the page you were on, or brought to your Vermont.gov Customization and Profile Page if you were on the Vermont.gov Site.

How do I logout of my account?

myVT Account ToolsOnce you are logged in, you may logout at any time from any site you are on by clicking on your email address in the myVermont.gov login area in the upper right of the participating site. Clicking your email address will bring you to your Vermont.gov Customization and Profile Page.

Once on your profile page, you will see your "Account Tools" on the right of the page. An example of what the Account Tools box looks like is to the right. To log out of your account, simply click "Logout of myVermont.gov.

What is required to create an account?

All you need to create an account is a valid email address, a password of your own choosing, and setting of a security question and answer. That's it, all other information that you provide in your profile or contact information is completely optional.

How do I access my account once logged in?

You may access your account and your information at any time from any State of Vermotn participating web site or service by clicking on your email address in the myVermont.gov login area in the upper right of the page.

How do I change my Personal Profile?

myVT ProfileWhen on your Customization and Profile Page, on the right you will see a box similar to the one shown to the right labeled as "myProfile". This the the control box of your Personal Profile and Contact Information. If you have not set up a Personal Profile yet, Incomplete will be shown next to Personal Profile in the box.

To enter or change your personal profile, click the "Edit my Personal Profile" link within this box. You are not required to enter any information, but please give as much as you are comfortable with. The more information you give, the more myVermont.gov can serve you.

How do I manage my Contact Information?

You manage our contact information the same way you manage your profile, with one exception. You may have as many different contact addresses as you desire.

To get to the contact information management area, click the "Edit my Contact Information" link in the myProfile box on the right side of your Customization and Profile page. If you have not entered any contact addresses, you will be shown the "Enter a New Address" form. Your form may have some fields pre-filled if you have entered your Personal Profile. If you have entered contact information addresses, you will be shown a listing of what you have entered. You may edit or delete each address as necessary. You may also select which address to use as your Primary/Default Address. You may also add new addresses by clicking the "Enter a new address" button at the bottom right of the screen.

What is done with my information after I enter it?

All information you submit through your myVermont.gov Account is available for use by any participating State of Vermont entity. It is not divulged to any non-governmental entity. You may change your information and cancel your account at any time.

How do I change my login Email Address?

myVT ManagementTo change you login email address, click on the "Account Information & Settings" link within the "Account Tools" box on the right side of your Customization and Profile page. On the account tools page, you will be shown a gray box as shown to the right labeled "Account Functions". Click the "Change my Login Email" link and follow the directions on the form to change your login email address.

Please be aware that login email addresses must be unique. If you try to change your login email address to an address that already has a valid myVermont.gov Account, you will not be able to complete the request.

How do I change my Password?

To change your password follow the same steps for changing your login email address except click "Change my Password" under the "Account Functions" section on the account settings page. Follow the instructions on the change my password page to update your password.

What is meant by "Password Strength"?

myVT StrengthPassword strength is an indication of how difficult it would be for someone to guess your password. The stronger your password, the less likely it is that someone would be able to guess your password. On each page where you are setting or changing your password, a strength indicator will show you how strong the password you entered is. An example of this meter is shown to the right.

myVermont.gov Accounts require a minimum password length of 8 characters, however, what you use as your password is completely up to you. It is highly recommended that you as strong a password as possible, but don't make it so complex that you won't remember it.

How do I change my Security Question?

To change your security question, folow the same steps for changing your login email address except click "Change my Security Question" under the "Account Functions" section on the account settings page. Follow the instructions on the change my security question page to update your question and answer.

Why is it recommended that I confirm my email address?

Confirming your email address with myVermont.gov validates with us that you used an email address that belongs to you. This is a way to help us ensure that you are the owner of your email address and account. Some services and communications that can use your myVermont.gov Account may require a confirmed address.

If you have not confirmed your email address and have lost your confirmation email, you may request to have another email sent to you from the "Account Details" page by clicking on the "Account Information & Settings" link within the "Account Tools" box on the right side of your Customization and Profile page.

What do I do if I forgot my login Email Address?

If you have forgotten the email address you used to create your login, there are a few steps you can try to remember it.

Begin by entering the email address you think you used in the password recovery form. If your email address is accepted, you may have not forgotten your login email address, but have forgotten your password.

If your email address was not accepted, try another email address that you may have used. Please remember that capitalization in your email address does not matter.

If none of your email addresses are accepted, it is possible that you made a typo when signing up. It is also possible that you do not have a myVermont.gov Account. You can create an account now.

What do I do if I forgot my Password?

If you have forgotten your password, it can be reset by using the password recovery form. You will need to remember the answer to your security question to reset your password.

Can I cancel my account?

You may cancel your account at any time. In order to cancel your account, you must be logged in. Click on the "Account Information & Settings" link within the "Account Tools" box on the right side of your Customization and Profile page. On the resulting page, click on "Request to Cancel my Account" under the "Account Functions" section.

Cancelled accounts will no longer be accessible by any participating State of Vermont websites or services, and will not allow you to login. If you accidentally cancelled your account and need to reactivate it, you must contact Vermont.gov through the Contact Vermont.gov form.

What is the myVermont.gov Customization Page?

The myVermont.gov Customization page is your personalized homepage on Vermont.gov. It is alos the page where your profile and account can be managed. When you load the page, you will see two sections inside the usual Vermont.gov site. In the middle will be an area that you can customized with "widgets" designed to provide you with immediately access to State of Vermont information and services of most interest to you. On the right side of the page are two boxes. The first, labeled "myProfile" is where you manage your Personal Profile and Contact Information tied to your account. The second, labeled "Account Tools" is where you manage your account and your personalization page.

Remember, your customization page is yours. Feel free to add the features you want and modify it as you wish. It is designed to help you get faster and better access to State of Vermont services.

How do I add new widgets to my page?

You may add new widgets to your customization page by clicking on "Add New Widgets" in the "Account Tools" box on the right side of yourmyVermont.gov Customization and Profile page. Clicking this link will present you with a listing of all available widgets along with a description of each. To add a widget that is not currently on your page, click the "Add this widget to your page" link under the title of the widget you want to add. The widget will be immediately added to your page at the bottom of the left column using default information. When you are done adding widgets, click the "Return to myVermont.gov Homepage" link.

How do I reorder the widgets on my page?

You may drag any widget on your customization page where you want by clicking on the header bar of the widget you want to move. Hold your mouse button and drag the widget where you want on the page. You may drag widgets between the right and left columns as you wish to order your page as you want.

How do I remove widgets from my page?

myVT WidgetTo the right is shown the title bar of the State Directory widget. Widgets have controls in the right are of its title bar. In order to delete a widget from your page, click the "Delete" link in the title bar of hte widget you want to remove. It will be removed immediately.

How do I customize a widget to my interests and needs?

To customize the content that a widget displays on your page, click the "Edit" link within the title bar of the widget you want to modify. Some widgets also allow you to change their content by using an online service or other website.

Please be aware that not all widgets allow you to customize their content.

How is my account used by State of Vermont Online Services?

All content that you have entered into your myVermont.gov Account, including your Personal Profile and Contact Information is available for participating State of Vermont sites and services to use. The ways this information is used will vary from site to site and service to service, but some common functions you may see are:

  • Fast access to username/password protected services by using your myVermont.gov signin as a "single sign-on" solution.
  • Pre-fill forms and submissions with information you have submitted in your profile.
  • Allow you to select contact information for faster form submission and more accurate data entry.
  • Populate widgets on your myVermont.gov Customization and Profile page, including transactional information, tax information, and more.

How is my account used by State of Vermont Websites?

Non-interactive sites may use your myVermont.gov Account to provide you with customized information, access to username/password protected information, or simply allow you to bookmark pages on your myVermont.gov Customization and Profile page.

What browsers and settings are supported by myVermont.gov?

myVermont.gov supports and has been fully tested in the following browsers:

  • Internet Explorer 6.0 or higher
  • Firefox 2.0 or higher
  • Safari 1.2 or higher
  • Google Chrome

myVermont.gov also requires that your browser accepts cookies from the vermont.gov and state.vt.us domain names and that javascript is enabled.

What is a "Security Score" and how is it used?

A "Security Score" is a measure of how confident a State of Vermont website or online service can be that your connecti on is secure and identifiable. A low score does not mean that your connection is insecure. A low means that you have not provided enough information for the myVermont.gov system to confidently identify you to sensitive services. It could also mean that you are u sing a computer other than the one you normally use.

The security score is used by certain online services to not show sensitive identifying pieces of information about you when we are not certain that it is you requesting that information. For instance, any tax payer information you enter will not be shown back to you unless your score is high enough for the system to be confident you are you. This score is designed to protect you and ensure that your information is not disclosed without a high confidence that it is you receiving it.

How do I increase my security score?

If you are being denied a service due to a low security score, there are several things you can do to increase it. The first is to provide more information to myVermont.gov. Having a completely filled out personal profile and at least one contact add ress will increase your score dramatically. You may also try changing your password to a stronger one. Finally, if you have not validated your account email address, you should do so. Following these suggestions should increase your security score dramatically.