Contact & Help

Contact & Help

Help with PDF Documents

In order to view or print PDF documents, you need the free Adobe Reader and plugin.

Additional support is available on the Adobe Reader Support Page External Link.

Common PDF Error Messages

If you are having trouble opening a PDF document, you may also want to read Adobe's more detailed troubleshooting tips.

  • Problem 1: Blank Page in Browser

    You have selected to download a file and you receive a blank page with a "Done" message at the bottom of the browser. This may be because you do not have enough space in your temporary internet files folder to complete the download.

    Solution:

    Internet Explorer: Tools > Internet Options > Temporary Internet Files > select Delete Files

    Firefox: Tools > Options > Advanced Tab > Network Tab > "Clear Now" under cache section

    Safari (Macintosh): Empty Cache under the Safari Menu

  • Problem 2: Blank Page "%PDF"

    You received an error message containing "% PDF" or you have received a blank page while trying to download. This is due to a problem with your web browser not opening .pdf documents correctly.

    Solution:

    Adobe Acrobat Reader 4.0: File > Preferences > General > Options > make sure the Web Browser Integration box is not checked

    Adobe Acrobat Reader 5.0: Edit > Preferences > General > Options > Web Browser Options > make sure the Display PDF in Browser box is not checked.

    Adobe Acrobat Reader 6.0: Edit > Preferences > Internet > make sure the Display PDF in Browser box is not checked.

  • Problem 3: "Error Locating Object Handler"

    You receive an error message that says "Error Locating Object Handler" while trying to download a document. This is because there is a dependency with a plug-in for Adobe Acrobat while using Internet Explorer.

    Solution:

    Please go to the following website for detailed instructions: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q262213 External Link.

  • Problem 4: Unable to Print

    You have successfully downloaded the pdf, can view it on your computer screen but are unable to print. This could be due to a postscript error with your printer.

    Solution:

    In any Acrobat Reader program: File > Print > check the Print As Image box > OK

  • Problem 5: "Adobe Reader could not open file"

    You received the error message "Adobe Reader could not open 'filename.pdf'" because it is either not a supported file type or because the file has been corrupted (for example, it was sent as an email attachment and wasn't correctly decoded).

    Solution:

    Adobe Acrobat Reader 6.0: Edit > Preferences > Internet > make sure the Display PDF in Browser box is not checked.