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What is the Mobile Home Park Registration Service?

The online Mobile Home Park Registration Service allows you to file your annual Mobile Home Park Registry Update and all registration fees electronically. Your information is submitted immediately to the department and you do not have to file any paperwork.

What is done with the information I submit?

All information you submit through the Mobile Home Park Registration Service is used for the following purposes:

• To identify you and your mobile home park
• To process your annual registration with the department
• For statistical purposes, i.e. median lot rents, vacancy rates, etc
• To produce a list of Vermont parks that is published by the department

We use this information solely for the above purposes. For further information about the security and privacy of using this application, please refer to the Vermont.gov Privacy Policy and the Vermont.gov Security Policy.

Where can I find my Mobile Home Park ID Number or Zip Code?

Your Mobile Home Park ID Number is located on the upper left of the paper registration form that you may have received. If you did not receive a paper registration form, you can have your ID Number and Zip Code emailed to you by using the Forgotten ID Number Form.

The Zip Code you use to identify your Mobile Home Park is the zip code where the park is physically located, not the owner's mailing address zip code.

Does my submission immediately change the Mobile Home Park Registry?

No, your submission does not immediately change the registry, nor does it change the department's database immediately. All submissions are submitted pending approval, meaning the department will review your submissions and either accept it or ask for follow up corrections or updates.

What if I do not know the information for a section?

You may fill out each section of the registration form as you see fit. You may use the left navigation area in the service to move between sections. Each section will have a check mark next to it when it is completed. Once all sections have check marks and are complete, you may proceed to verification and payment.

Why won't the service let me proceed to the verification and payment areas?

You cannot proceed to verificaton and payment unless you have fully completed each of the sections in your registration. Are there any section in the left navigation without checkmarks? If there are, click on them to fill them out.

What if my Mobile Home Park is located in multiple towns?

Check yes next to the "Is this property in multiple cities or towns question. Once you click submit, the service will ask you what the other towns your park is located in.

Why can't I change the year my Mobile Home Park was established?

If you have a valid year of establishment on file with the department for your mobile home park, you cannot change it as this information should not change. If you do not have a valid year of establishment on file, you may enter it.

What if I do not have an age restriction for my Mobile Home Park?

If you do not have an age restriction, you may leave the field blank by leaving the "Select One" option showing.

Do I have to list a park manager?

No, you do not have to list a park manager. If you are not going to list a manager, please make sure that the entire form is blank.

Can I list both a person's name and a organization name as a park manager?

No, you may only enter a person's name or an organization name as a park manager.

Do I have to provide an email address for my park manager?

No, you do not have to provide an email address for your park manager. If you do decide to provide an email address it will follow the Vermont.gov Privacy Policy regarding email addresses.

How do I add a new owner?

You may add a new owner to your registration filing by clicking the "Add a New Owner" link above or below the listing of owners on your registration. Follow the directions and fill out the form to add a new owner.

How do I edit or remove an existing owner?

You may remove an owner from your registration filing by clicking the "remove" button next to the owner you wish to remove on the page listing the owners on your registration.

Can I list both a person's name and a organization name for the same owner?

Yes, you may enter both a person's name and organization name for a single owner. Both pieces of information will be retained.

Do I have to provide an email address for an owner?

No, you do not have to provide an email address for each owner. If you do decide to provide an email address it will follow the Vermont.gov Privacy Policy regarding email addresses.

Why isn't the total number of lots changing when I enter my lot counts?

Please make sure you have javascript enabled in your browser. Javascript is required to have the field automatically calculate the total number of lots. If you cannot enable javascript in your browser, you do not need to in order to proceed. The system will do the calculation for you when you submit your lot count information.

Why is there an error saying that the sum of my mobile homes exceeds the number of lots?

The error appears if the sum of the Leaseholder Owned, Owner Owned, and Other Owned mobile homes exceeds the number of lots entered in the number of lots fields. Essentially, you entered more mobile homes in the ownership fields than there are in the park.

Why does a table of rents appear when I say I have other lot rents?

If you have multiple lots tiers/rents, you must provide details for each rent. You must give the rent amount and a description for each tier/rent. If you had previously given multiple rents to the department, the table will be pre-filled with the previous year's information.

What if I have more than six different lot rents?

If you have more than six different lot tiers/rents, please contact the Department of Housing & Community Development at 802-828-3749.

Can I change the amount charged to leaseholders for a service?

You are not allowed to enter a fee for an Additional Service that you offer. You should include those fees in your base lot rent.

What if I offer a service that is not listed?

Please contact the Department of Housing & Community Development with information regarding the service you offer that is not listed at 802-828-3749.

What do I do if I see a mistake in the information?

If you see a mistake in the information shown on the verification page, you may click on the appropriate section in the left navigation to return to that portion of the service, or you may click the "edit" button in that section. After you have made the correction, you may return to the verification page if no mistakes or errors are found by clicking "Verification" in the left navigation.

Do I have to provide an email address for submission?

Yes, you must submit an email address for verification and submission. This email address is used only as a way to contact you in the event of an issue with your payment or filing and to send you a transaction receipt. Submission of your email address follows the Vermont.gov Privacy Policy regarding email addresses.

How is the fee calculated?

The total amount owed is calculated as the total number of leased, occupied lots multipled by the annually set per lot fee. What this means is that the fee is what you enter as the total number of leased lots plus the total number of other habitable lots multiplied by the per lot fee.

Is using my credit card or bank account online safe?

Vermont state government takes Internet security very seriously. Our technology and policies are designed to make your online transactions safe, private and secure. Documented steps are taken to safeguard information according to established security standards and procedures and we continually evaluate the newest technology for protecting information.

Sensitive information passed in online transactions such as social security numbers, banking information, and personal data is confidential. Please refer to our privacy policy for details about the collection of information from visitors to state websites.

Our secure socket layer (SSL) software uses state-of-the-art 128-bit encryption to ensure that your personal and financial information cannot be intercepted during transmission to our server.

All information requests pass through hardware and software security firewalls.

Encrypted personal information includes credit card numbers as well as social security numbers and banking information.

For more information, please refer to the Vermont.gov Security Policy.

How will the charge show up on my statement?

The charge for your request will appear on your credit card as "Vermont Economic Development".

Is my payment information retained?

Your full payment information is not retained. It is destroyed immediately upon processing your payment. However, pieces of your payment information will be retained for customer support purposes in case there is an issue or question regarding your filing or payment and for processing.

Who do I contact if I am experiencing technical difficulties?

Contact the Vermont.gov helpdesk, either by telephone at 802-229-4171 (Monday through Friday 9-5) or by email at portal-feedback@vermont.nicusa.com.

Who do I contact with questions regarding the registration process?

For questions regarding the registration process or for general questions regarding your Mobile Home Park, please contact the Department of Housing & Community Development at 802-828-3749.