Vermont Vital Records Request Service Help

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Who is is the entity under contract with the State of Vermont to build and host the State Web Portal and develop online services for the state. Based in Montpelier, this organization is helping Vermont to become an E-State by aggregating the various state websites into one standards based system, and to provide the state's businesses and citizens with the online services they have come to expect and deserve. The State Web Portal can viewed at

How long will it take to receive a vital record?

The time frame to receive a vital record will vary; however we expect it will be mailed in 5 to 7 business days after completing your transaction today. The certified copies WILL NOT be issued online as part of your transaction.

Is using my credit card online safe?

Vermont state government takes Internet security very seriously. Our technology and policies are designed to make your online transactions safe, private and secure. Documented steps are taken to safeguard information according to established security standards and procedures and we continually evaluate the newest technology for protecting information.

Sensitive information passed in online transactions such as social security numbers, banking information, and personal data is confidential. Please refer to our privacy policy for details about the collection of information from visitors to state websites.

Our secure socket layer (SSL) software uses state-of-the-art 128-bit encryption to ensure that your personal and financial information cannot be intercepted during transmission to our server.

All information requests pass through hardware and software security firewalls.

Encrypted personal information includes credit card numbers as well as social security numbers and banking information.

Who should I contact with questions regarding certified copies of Vital Records?

The Vital Records Office at the Vermont Department of Health can answer any questions you have about Vital Records; call 802-863-7275.

Who do I contact if I'm experiencing technical difficulties?

All technical difficulties may be directed to the help desk either by email at or by telephone at (802) 229-4171.